Baltimore Valley Garden Centre takes pride in keeping all of our plant material in prime condition. To ensure this, our plants receive the upmost professional care. If your plans are not doing well for whatever reason, please speak to a member of our staff. We can
offer solutions to many situations involving the care of your plants.


One year guarantee on tree and shrubs, with receipt, unless it was specified as a summer guarantee on the invoice. Guarantee is void without receipt.


  • Failed plant must be returned with itemized receipt for guarantee to be honoured.
  • Plant must have been planted in the ground within 3 days of purchase.
  • If returned plant has green tissue and live buds, NO refund is given. Please call us first.
  • Credit will be issued equal to 100% of the purchase price of the plant, NO cash refunds are given. Credit does not apply to amendments, delivery or installation.
  • Credit is offered one time only. Plants taken as replacements are not under warranty.
  • Guarantee is void on plants that have failed due to obvious lack of care (e.g under or over watering; planting too deep etc), damage by person, animal or extreme natural conditions (e.g. flood; wind damage; drought; harsh winter weather etc)
  • Guarantee does not apply to Roses; bulbs; annuals; perennials; vegetable plants; houseplants; living Christmas trees; summer guaranteed plants and plants not planted in the ground within 3 days of purchase.
  • There is no guarantee on close-out, discounted materials or wholesale purchases.

We at Baltimore Valley Garden Centre want your plants and flowers to thrive. Please speak with us when you have concerns about the health and care of your plants.